Terms of Service
Effective Date: October 30, 2026
These Terms of Service ("Terms") govern your use of the website, online forms, landing pages, social media content, advertisements, text messages, emails, and other online services (collectively, the "Services") provided by Off The Block Performance Physical Therapy ("Off The Block PT," "we," "us," or "our").
1. Acceptance of These Terms
By accessing or using our Services, submitting a form, booking a call or appointment, or opting in to receive messages from us, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our Services.
You must be at least 18 years old to use our Services, or have the permission and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
2. About Us
Off The Block PT is a private pay, out-of-network physical therapy clinic located at 315 East Main St., Central, SC 29630. Physical therapy services are provided by licensed physical therapists in the State of South Carolina.
3. Not Medical Advice
All content provided through our Services, including our website, blog posts, social media posts, videos, exercise demonstrations, emails, text messages, guides, and downloadable resources, is for general educational and informational purposes only. It is not medical advice and is not a substitute for an individualized evaluation, diagnosis, or treatment by a qualified healthcare provider.
Do not disregard professional medical advice or delay seeking care because of something you read or watched through our Services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
4. No Provider-Patient Relationship
Using our Services, submitting a form, sending us a message, following our social media accounts, or participating in a free discovery call does not create a physical therapist-patient relationship. A provider-patient relationship begins only after you complete our intake paperwork and an in-person or virtual evaluation with one of our licensed physical therapists.
Information you submit through website forms, landing pages, or messages should be limited to what is needed to contact you and understand your general reason for reaching out. Please do not submit detailed medical records or sensitive health information through these forms.
5. Free Discovery Calls
Our free 15 minute discovery call is an informational conversation to learn about your goals, answer your questions, and determine whether our services may be a good fit for you. The discovery call is not an evaluation, diagnosis, or treatment, and any information shared during the call is general in nature. We reserve the right to decline to schedule or provide services at our discretion, including when we believe another provider or level of care would better meet your needs.
6. Exercise and Physical Activity Risk
Physical therapy, exercise, strength training, sport-specific training, and other physical activity involve inherent risks, including but not limited to muscle soreness, strains, sprains, falls, aggravation of existing conditions, and other injury. Before beginning any exercise program or attempting any exercise shown in our content, you should consult with a qualified healthcare provider.
If you choose to perform any exercise or follow any information from our content without an individualized evaluation from us, you do so voluntarily and at your own risk, and you assume full responsibility for any resulting injury or harm.
7. Private Pay; No Insurance Accepted
Off The Block PT is a private pay, out-of-network clinic. We do not accept insurance, are not contracted with any insurance plan, and do not bill insurance companies on your behalf, including Medicare, Medicaid, or any commercial or government health plan.
You are fully responsible for payment for all services at the time they are provided. We make no representation or guarantee that any insurance plan, health savings account, flexible spending account, or other third party will cover or reimburse any portion of our services. Any decision to seek reimbursement from a third party is your responsibility.
8. Payments, Packages, and Refunds
Prices for our services, programs, and packages are provided before you purchase and may change at any time, though changes will not affect services you have already paid for. By providing a payment method, you authorize us and our payment processors to charge that payment method for the services, packages, programs, fees, and any applicable charges you agree to.
Payments for services already rendered are non-refundable. Refunds, transfers, or credits for unused prepaid sessions, packages, or programs are handled according to the terms provided at the time of purchase, or otherwise at our sole discretion.
9. Scheduling, Cancellations, and No-Shows
We ask that you provide advance notice if you need to cancel or reschedule an appointment. Our cancellation and no-show policy, including any applicable fees, is provided at the time of booking or in your intake paperwork, and you agree to that policy when you schedule an appointment. Repeated late cancellations or missed appointments may result in fees, loss of prepaid sessions, or discontinuation of scheduling privileges.
10. Minors
Services for individuals under 18 years old require the consent of a parent or legal guardian. A parent or legal guardian must complete forms, provide consent for evaluation and treatment, and accept these Terms on behalf of the minor, and is responsible for payment. We may require a parent or guardian to be present for some or all visits.
11. SMS/Text Messaging Terms
Program name: Off The Block Performance Physical Therapy text messages.
Program description: By providing your phone number and checking the consent box on our forms, you agree to receive text messages from Off The Block Performance Physical Therapy related to appointment scheduling, appointment reminders, and follow-up about your inquiry. If you separately check the marketing consent box, you also agree to receive marketing and promotional messages, such as special offers, events, and service updates.
Message frequency: Message frequency varies.
Cost: Message and data rates may apply.
Opt out: Reply STOP at any time to stop receiving messages. After you reply STOP, you will receive one final message confirming you have been unsubscribed.
Help: Reply HELP for assistance, or contact us at 864-633-9272 or [email protected].
Consent not required: Consent to receive text messages is not a condition of purchasing any goods or services.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for more information.
You agree to notify us if you change or deactivate the phone number you provided.
12. Email Communications
If you provide your email address, you agree that we may send you emails about your inquiry, appointments, and our services. If you opt in to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in our emails. Email is not a secure method of communication, and you should not send sensitive health information to us by email.
13. Intellectual Property
All content provided through our Services, including text, videos, images, graphics, logos, exercise programs, educational materials, downloadable resources, and branding, is owned by or licensed to Off The Block PT and is protected by copyright, trademark, and other intellectual property laws.
You may view and share our public content for personal, non-commercial purposes with credit to Off The Block PT. You may not copy, reproduce, sell, distribute, modify, or create derivative works from our content, including our programs and materials, for commercial use without our prior written permission.
14. Your Submissions, Reviews, and Testimonials
You agree that any information you submit through our Services is accurate and that you will not submit content that is unlawful, misleading, harmful, or that infringes on the rights of others.
If you voluntarily provide a review, testimonial, comment, photo, or video, or tag us in content on social media, you grant Off The Block PT a non-exclusive, royalty-free, perpetual license to use, reproduce, and share that content in connection with our business and marketing, unless you request otherwise in writing. We will not publicly share any patient's protected health information, name, image, or story without that patient's written authorization.
15. Third-Party Websites and Services
Our Services may contain links to, or rely on, third-party websites, platforms, and services, including social media platforms, scheduling tools, and payment processors. We do not control and are not responsible for the content, policies, availability, or practices of any third party. Your use of third-party services is governed by their own terms and privacy policies.
16. No Guarantee of Results
Every person's condition, body, and response to care is different. Testimonials, success stories, and examples shared through our Services reflect individual experiences and are not a promise or guarantee of any particular outcome. We do not guarantee any specific result from our services, programs, or content.
17. Disclaimer of Warranties
To the fullest extent permitted by law, our Services and all content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that our website or Services will be uninterrupted, error-free, or free of viruses or other harmful components.
18. Limitation of Liability
To the fullest extent permitted by law, Off The Block PT and its owners, physical therapists, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any injury, loss, or damage arising out of or related to your use of, or reliance on, our website, content, or Services, including any exercise or information you choose to follow without an individualized evaluation from us.
To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms or our Services will not exceed the amount you paid to Off The Block PT in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.
19. Indemnification
You agree to indemnify and hold harmless Off The Block PT and its owners, physical therapists, employees, contractors, and agents from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your violation of these Terms, your misuse of our Services or content, or your violation of any law or the rights of any third party.
20. Governing Law and Disputes
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law rules. You agree that any dispute arising out of or related to these Terms or our Services will be brought exclusively in the state or federal courts located in Pickens County, South Carolina, and you consent to the jurisdiction of those courts.
Before filing any claim, you agree to first contact us and attempt in good faith to resolve the dispute informally for at least 30 days.
21. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this page. Your continued use of our Services after changes are posted means you accept the updated Terms.
22. General
If any part of these Terms is found to be unenforceable, the remaining parts will remain in full effect. Our failure to enforce any part of these Terms is not a waiver of our right to do so later. These Terms, together with our Privacy Policy and any intake paperwork, consent forms, and policies you sign with us, make up the entire agreement between you and Off The Block PT regarding our Services. If these Terms conflict with a signed patient agreement or consent form, the signed document controls.
23. Contact Us
If you have questions about these Terms, please contact:
Off The Block Performance Physical Therapy 315 East Main St., Central, SC 29630 Email: [email protected] Phone: 864-633-9272