Privacy Policy
Effective Date: October 30, 2026
Off The Block Performance Physical Therapy (“Off The Block PT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our advertisements, submit information through our forms or landing pages, or otherwise communicate with us.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms, lead forms, landing pages, surveys, or other online forms
• Information you provide when requesting an evaluation, consultation, appointment, or other service
• Communications you have with us
• Any other information you voluntarily provide to us
We may also automatically collect certain information when you visit our website or interact with our online advertising, including:
• IP address
• Browser type and device information
• Operating system
• Pages visited
• Referring website or source
• Date and time of visits
• Website interactions and activity
• Information about interactions with advertisements and landing pages
• Cookies and similar tracking information
2. How We Use Information
We may use information we collect to:
• Respond to questions and requests
• Contact you regarding services or information you requested
• Schedule and manage consultations, evaluations, appointments, and services
• Provide and improve our services
• Communicate with you about our services, events, promotions, and educational content
• Follow up with individuals who submit forms or otherwise request information
• Improve our website, landing pages, and user experience
• Understand how visitors interact with our website
• Measure and improve the performance of our advertising campaigns
• Conduct marketing and advertising activities
• Deliver relevant advertising and remarketing
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable legal obligations
3. Advertising and Marketing Technologies
We may use third-party advertising and analytics technologies to understand how visitors interact with our website and advertisements and to measure advertising performance.
These technologies may include tools provided by Meta Platforms, Inc. and its affiliates, including Facebook and Instagram advertising technologies, Meta Pixel, Conversions API, cookies, and similar technologies.
These technologies may allow us to measure actions taken on our website after someone interacts with an advertisement, improve our advertising campaigns, create audiences, and provide more relevant advertising.
We do not intentionally provide protected health information to advertising platforms.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may be used to:
• Keep our website functioning properly
• Understand website traffic and usage
• Measure advertising performance
• Improve website functionality
• Support marketing and advertising activities
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Information From Third Party Platforms
We may receive information when you interact with our advertisements, social media pages, lead forms, or other third-party platforms.
For example, if you submit a lead form through Facebook or Instagram, information you provide may be transmitted to Off The Block PT so that we can respond to your request.
The collection and use of information by third-party platforms is also governed by their own privacy policies.
6. How We Share Information
We may share information with trusted service providers and business partners who help us operate our business, website, communications, scheduling, marketing, advertising, analytics, and other business functions.
These service providers may include providers of:
• Website hosting
• Customer relationship management systems
• Scheduling and appointment systems
• Email and text communications
• Marketing and advertising services
• Analytics services
• Payment processing
• Business and technology services
We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, property, users, or business.
We do not sell personal information for money.
SMS/Text Messaging
If you provide your phone number and opt in to receive text messages from Off The Block Performance Physical Therapy, we may send you messages related to appointment scheduling, reminders, follow-up on your inquiry, and, if you separately consent, marketing and promotional messages. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver text messages, solely for that purpose.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, communicate with you, maintain business and legal records, comply with applicable legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Choices
Depending on applicable law, you may have the right to request:
• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of personal information
• Information about how your information is used
You may also opt out of marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly.
Please note that certain information may need to be retained when required by law or for legitimate business purposes.
10. Requesting Deletion of Your Information
You may request deletion of personal information that Off The Block PT maintains about you.
To request deletion, contact us using the contact information below and include your name, email address, and/or phone number so that we can identify the information associated with your request.
We will review and process deletion requests in accordance with applicable law and our legal and business obligations.
11. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website or advertising campaigns.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Third Party Websites
Our website, advertisements, and communications may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this policy.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to request deletion of your information, please contact:
Off The Block Performance Physical Therapy
Email: [email protected]
Phone: 864-633-9272